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How do I place an order by mail?
- Where can I find information about your products
and services?
- What is your exchange and return policy?
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What is a
restocking fee or service fee?
- How do I purchase a gift certificate?
How do I redeem a gift certificate?
- How Do I check the status of an order?
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What if I need a price quote on sizes or frames?
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What about retouching my photos for family tree
products and digital products?
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What about shipping and handling, how much is
it? Do you ship overseas or to
other countries?
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How Do I Submit my Family Tree
Info?
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How secure is
your site and who handles your payment?
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Do I have to Have A Pay Pal Account to shop on
your site?
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Do you share my
private information or email with anyone?
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How Can I Contact You?
BY MAIL - Simply go to Order Forms,
click on the order form that's right for you, print the form and fill
it out, mail with your check or money order.
CLICK HERE
FOR
fax/mail ORDER
FORMS
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If you want to know how about our
products we have provided the list of ingredients or links about
content where available, for further questions email us at
products@thecountrygoddess.com
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Exchanges and Returns
- The craftsmanship of our products are guaranteed to be of high
quality and the text free of error. Birth Certificate Items and
Family Tree Items, proofs will be sent for approval prior to
production. If you have a problem with any order, please email us at
customerservice@thecountrygoddess.com,
describe your reason for return and if it is our error, we will send
you a return number. Write the return number on the back of the
invoice and return it with the merchandise by UPS or U.S. Mail. For
you protection, please insure your package. We only give credit
for the item, not the postage, unless the error is by our mistake,
then we will give a gift certificate for the original postage and the
return postage (total amount of postage is at our discretion and may
be prorated based on number of items ordered). All returns
and amounts are at our discretion. We are not responsible for items
once they are given to the carrier unless items are valued at more
than $50.00 (we automatically insure orders over $50.00) or unless
insurance is requested by the purchaser. YOU MUST MAKE THE CLAIM TO
THE CARRIER YOURSELF, THE CHECK WILL GO DIRECTLY TO YOU IF THE CARRIER
IS AT FAULT. WE HAVE NEVER HAD A CARRIER TURN DOWN AN INSURANCE
REQUEST FOR BREAKAGE THAT WAS THEIR FAULT, WE TAKE GREAT PAINS IN THE
PACKAGING OF OUR ITEMS.
Returns: The Country
Goddess, 208 W. Freeman, Carbondale, IL 62901
Please note: Due to the fact that some items are custom order,
on such orders we only do exchanges for like products only. All Items must be returned
within 15 days to ensure full credit, any return after 15 days full
credit is given at our discretion. CREDITS WILL NOT BE GIVEN WITHOUT A
RETURN AUTHORIZATION NUMBER. RETURNS WILL ONLY BE CONSIDERED ON
BREAKAGES OR MANUFACTURED DEFECT, NO RETURNS ON CLOTHING SUCH AS
ROBES, SCARVES OR ITEMS SUCH AS CRYSTALS, CONSUMABLES OR BATH AND BODY
PRODUCTS. NO REFUNDS ON ABANDONED ITEMS RETURNED BY THE CARRIER, SUCH
AS MAIL NOT BEING PICKED UP. If you have any questions, please email
us.
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What is a restocking
fee or service fee?
We reserve the right to
charge for bad checks, held funds (this does not apply to e-checks),
NSF's, refused orders or charges, restocking of merchandise returned
without authorization, cancellation of custom orders or returned to the wrong address. Minimum
fee is $35.00 for NSF charges, restocking is $25 per order or 25% of
order whichever is greater. Additional fees may vary dependant on situation.
Reminder returns are to be sent to: Returns: The Country
Goddess, 208 W. Freeman, Carbondale, IL 62901--NO CREDITS ON
RETURNS WITHOUT AN AUTHORIZATION NO. (SEE EXCHANGE AND RETURN POLICY
ABOVE).
We reserve the right to
change the cost of our fees at any time.
By Mail
--To order gift certificates in any amount at or
above $10.00. Use the Gift Certificate Item# P6-190 on the
mail order/fax form and enter the dollar
amount you wish to give. Upon receipt of your order and payment, the recipient
will immediately be sent the certificate, brochure with product
highlights and our website information. Please be sure to fill out
address of recipient at right on form. If you want the gift
certificate to be sent via email, please include their email address.
On-line--click
gift certificate through the shopping cart are available for
$25.00-$200.00, simply choose your amount. Under special
instructions, tell us where you want the certificate sent, include
email address or recipient as well as mailing address. Let us
know your preference of an e-gift certificate or mail certificate.
With all gift certificate purchases a free card can be included at no
extra expense. Gift certificates are valid for up to three years of
purchase. It's that easy! Upon receipt of your order and payment, the recipient
will immediately be sent the certificate, brochure with product
highlights and our website information including how to redeem their
gift certificate. NOTE: IF YOU GET A MESSAGE THAT SAYS IT IS
NOT WORKING, PLEASE CALL US TO CORRECT THE ISSUE. Dependant on the amount you
order, you may also qualify for a free gift certificate for yourself!
By Phone
--To order gift certificates by phone call us.
By phone, like email or fax it can be for any amount at or
above $10.00.
Delivery of your
Gift Certificate--You may elect having your gift certificate sent by
mail, fax or email to your recipient.
Redeeming a Gift
Certificate - You may redeem your gift certificate by web, email, mail or
fax. By web, simply enter the gift certificate registration code
into the coupon blank at checkout through our shopping cart.
The amount will automatically be subtracted from your total. By mail, include the gift certificate (keep a copy for your
records) along with our completed
Mailorder/Fax form. My Fax or Email. Fax or Email a
copy of your gift certificate. Include the Mailrorder/Fax by Fax
or email us the products or services you wish. That's it.
Sorry - No partial refunds on Gift Certificates.
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You can also contact us at
orderstatus@thecountrygoddess.com
for the status of your
order. If you don't have email or have lost your confirmation number
just call us at 618-457-4042 or email us and we will email you back
within one business day. Please note: small items are
shipped USPS and do not always have a tracking number such as UPS.
However, we can confirm when it was shipped so that you know when to
expect it.
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First we ask that print out the
Family Tree Order form off our page. Fill out the Family Tree Info
Sheet (page two of the order form) and either mail it to us, scan it
and email it to us, or email the information through a regular email.
If you are going to submit pictures to be placed on your family tree
or you are doing want a collage of family photos, we ask that you
either mail them to us on a floppy disk, zip disk or flash media (at
least 800 dpi) or that you send us copies of your photos on photo
quality paper (copies as you would get from a photo processing center
like Walgreen'sİ-not paper copies) and mail them to us. We will
return the photo's with your Family Tree order. If you want to submit
your images for you Family Tree portrait via email, send it to
digitalservices@thecountrygoddess.com
The format must be Photoshop, jpg, tif, gif. If for a movie project,
mpg or avi files only.
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You can email us at
sales@thecountrygoddess.com
or at
digitalservices@thecountrygoddess.com
or call us at 618-457-4042 and we will email you back within one
business day.
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We have a graphic artist on staff
with over 10 years in the print media business. We are happy to
retouch your photos, resize them add special effects and more.
Services for the first two hours are free with purchase, after that
the rate is negotiable depending on the size of your project. For
more info on photo retouching, family tree designs or custom decor
pieces such as tiles, canvas, poster board, or other, email us at
digitalservices@thecountrygoddess.com
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For web site purchasing, shipping
cost is calculated automatically at checkout. For mail order, see order
form. Orders are shipped UPS Ground or U.S. Postage Service. Most items ship within
2-4
days and are received 7-14 business days thereafter.
*Some restrictions may
apply to above. For shipping charges to Alaska, Hawaii, Puerto Rico, Guam, US
Virgin Islands and all International orders, email us with the ship
to address and the items and we can then calculate the shipping, we
can not estimate based on country, we must have the complete address.
We ship to all Military bases, within the borders of all countries
where there is a U.S. Military base or US embassy.
Some large items and special handled items such as the Egyptian lamps,
drums, teak room dividers or custom
orders such as wands and certain jewelry pieces, please allow
at least 15-28 business days for delivery-this keeps your cost down on
large, specially packed items and allows the artist time to complete
your custom art order with greater attention to detail. In addition,
special handled items due to bulk size, weight (such as oversize) or fragility do not
qualify our regular shipping (wands and jewelry do qualify).
We will contact you if their is an issue or special delivery must by
arranged, such as bulk items like room dividers or musical
instruments such as drums, harps, etc. Custom jewelry orders please allow
1-4 weeks depending on your order. If you have any questions about
custom orders, please contact us at
sales@thecountrygoddess.com. If you need rush
delivery, please contact us at
sales@thecountrygoddess.com.
or call us at 877-457-4042 (orders only, please call during customer
service business hours 12-7 M-F, Sat & Sun 1-5). Other
inquires, call 618-457-4042.
Note: We offer low
shipping charges combined with comparative rates on our items. Remember
many sites that offer free shipping on all items usually have higher
item costs. We do however offer free gifts to off-set shipping
cost (some restrictions may apply, only one free gift per customer).
We do ship
internationally. All orders for and including Alaska, Hawaii, Puerto
Rico, Guam or the US Virgin Islands and International orders must be
ordered via phone, fax, mail or a Paypal to PayPal account. You will
need to email us the items you are interested in and you address so
that we may compute shipping cost. This is necessary for us so we
can calculate your charges based on your country's currency and
postage. For orders totaling less than $60.00, there is a $7.00
surcharge for handling on international orders. For further information, please contact us
sales@thecountrygoddess.com.
Shipping internationally may have customs tax, the purchaser is
responsible for tax. No custom tax is added when shipped to a U.S.
base or Embassy.
New lower
shipping and handling prices! Current cost of
shipping and handling for domestic U.S. orders placed on the web, phone and fax
are as follows: Your address if different than above:
Up to
$25.00............................$7.99
$25.01 to $44.99 .................... $9.99
$45.00 to $79.99 .................. $14.99
$80.00 to $149.99................. $19.99
Over $150.00 ........................ $25.00
For your protection,
we insure all items above $50.00 and price is included in with your
shipping cost.
Shipping charges may change without notice
due to higher postage rates or fuel costs.
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We use a 128 standard encryption
on our shopping cart site by Go-Daddy. Pay Pal is the clearing house
for our payments and do a 256 encryption, the highest available. We
take security very seriously. For quick checkouts for
returning customers, we suggest registering on our sight or setting up a Pay Pal account.
Again, however, this is not necessary to have a Pay Pal account purchase off our site. It is only
for convenience.
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Do I
have to Have A Pay Pal Account To Shop on Your Site?
No. You check out as
a Guest or choose the option, I don't have a Pay Pal Account.
Don't worry, you won't be asked to set one up a Pay Pal account
either. We just use Pay Pal as our Credit Card Clearinghouse
because they're affordable and we are able to pass those savings on
to you!
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Do you share my private
information or email with anyone?
Absolutely Not. We do not share any
of your information with anyone. We do not sell email addresses or
contact information. We protect your right to privacy.
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How
Can I Contact You?
For a full list of
our contact information,
click here
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