- I don't
see it on your website but I have a seen it in your store or I have
a picture of an item, can you get it for me?
-
How do I place an order by mail?
- Where can I find information about your products
and services?
- What is your exchange and return policy?
-
What is a
restocking fee or service fee?
- How do I purchase a gift certificate?
How do I redeem a gift certificate?
- How Do I check the status of an order?
-
What if I need a price quote on sizes or frames?
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What about retouching my photos for family tree
products and digital products?
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What about shipping and handling, how much is
it? Do you ship overseas or to
other countries?
-
How Do I Submit my Family Tree
Info?
-
How secure is
your site and who handles your payment?
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Do you share my
private information or email with anyone?
-
How Can I Contact You?,
What is your customer Service email address and phone number?
We have over 2 million products
from vendors around the world. If you think it is something we
might carry and you have a picture or description, then please feel free
to email us your inquiry and a picture if you have one and we will let
you know if that is something we can get for you.
BY MAIL - Simply go to Order Forms,
click on the order form that's right for you, print the form and fill
it out, mail with your check or money order.
CLICK HERE
FOR
fax/mail ORDER
FORMS
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If you want to know how about our
products we have provided the list of ingredients or links about
content where available, for further questions email customer service us at
thecountrygoddess@yahoo.com
please note:
sales@thecountrygoddess.com is just for sales transactions and
customer service inquiries are not answered from that email.
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Exchanges and Returns
-
.The craftsmanship of our products are guaranteed to be of high
quality and the text free of error. Birth Certificate Items and
Family Tree Items, proofs will be sent for approval prior to
production. If you have a problem with any order, please email us at
thecountrygoddess@yahoo.com
describe your reason for return and if it is our error, we will send
you a return number. Write the return number on the back of the
invoice and return it with the merchandise by UPS or U.S. Mail. For
you protection, please insure your package. We only give credit
for the item, not the postage, unless the error is by our mistake,
then we will give a gift certificate for the original postage and the
return postage (total amount of postage is at our discretion and may
be prorated based on number of items ordered).
BREAKAGES:
Because items valued at $50.00 or more are insured, any breakages by
the carrier is normally covered by the carrier. You must keep
the box in which the items were shipped in to obtain a refund.
Take the box and and items to the carrier (usually the post office
except for bulk large items) and fill out the form at the post
office, they will refund most insured items on the spot for less
than $100.00, for more than that it may take a couple of weeks.
We do not fill out insurance items for you and we do not replace
items broken by the carrier unless you purchase the item a second
time. Note: UPS automatically covers items up to $100.00 any
coverage required beyond that we will purchase for your protection
out of the shipping cost additional insurance as need.
FEEL CONFIDENT
THAT WE HAVE NEVER HAD A CARRIER TURN DOWN AN INSURANCE
REQUEST FOR BREAKAGE THAT WAS THEIR FAULT, WE TAKE GREAT PAINS IN THE
PACKAGING OF OUR ITEMS.
Note: All returns
and amounts are at our discretion. There
are no refunds or exchanges on custom orders. We only give credit on
parcel post and 1st class, we do not give credit on Priority, Next
Day, Overnight, Express, etc. Postage credit and amount is at
our discretion and only if we were in error.
Returns: The Country
Goddess, 520 South Illinois, Carbondale, IL 62901
Please note: Due to the fact that some items are custom order,
we may elect to do an exchanges for like products only if the
item in question as an error of our doing. For other returns
not related to breakages such as in the rare case for example the
wrong color was shipped, then you must inform us via email within 5
days of receipt and we will email you a RETURN AUTHORIZATION
NUMBER, You must then return the item within 10 days of receipt of
the RETURN AUTHORIZATION NUMBER sent to you.
RETURNS WILL ONLY BE CONSIDERED ON
MANUFACTURED DEFECT, NO RETURNS ON CLOTHING SUCH AS
ROBES, SCARVES OR ITEMS SUCH AS CRYSTALS, CONSUMABLES OR BATH AND BODY
PRODUCTS. NO REFUNDS ON ABANDONED ITEMS RETURNED BY THE CARRIER, SUCH
AS MAIL NOT BEING PICKED UP. If you have any questions, please email
us.
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What is a restocking
fee or service fee?
We reserve the right to
charge for bad checks, held funds (this does not apply to e-checks),
NSF's, refused orders or charges, restocking of merchandise returned
without authorization, cancellation of custom orders or returned to the
wrong address. Minimum fee is $35.00 for NSF charges, restocking
is $25 per order or 25% of order whichever is greater. Additional
fees may vary dependant on situation. Reminder returns are to be
sent to: Returns: The Country Goddess, 520 South Illinois, Carbondale, IL
62901--NO CREDITS ON RETURNS WITHOUT AN AUTHORIZATION NO. (SEE EXCHANGE
AND RETURN POLICY ABOVE). There are no refunds on custom orders.
We reserve the right to
change the cost of our fees at any time.
By Mail
--To order gift certificates in any amount at or
above $10.00. Use the Gift Certificate Item# P6-190 on the
mail order/fax form and enter the dollar
amount you wish to give. Upon receipt of your order and payment, the recipient
will immediately be sent the certificate, brochure with product
highlights and our website information. Please be sure to fill out
address of recipient at right on form. If you want the gift
certificate to be sent via email, please include their email address.
On-line--click
gift certificate through the shopping cart are available for
$25.00-$200.00, simply choose your amount. Under special
instructions, tell us where you want the certificate sent, include
email address or recipient as well as mailing address. Let us
know your preference of an e-gift certificate or mail certificate.
With all gift certificate purchases a free card can be included at no
extra expense. Gift certificates are valid for up to three years of
purchase. It's that easy! Upon receipt of your order and payment, the recipient
will immediately be sent the certificate, brochure with product
highlights and our website information including how to redeem their
gift certificate. NOTE: IF YOU GET A MESSAGE THAT SAYS IT IS
NOT WORKING, PLEASE CALL US TO CORRECT THE ISSUE. Dependant on the amount you
order, you may also qualify for a free gift certificate for yourself!
By Phone
--To order gift certificates by phone call us.
By phone, like email or fax it can be for any amount at or
above $10.00.
Delivery of your
Gift Certificate--You may elect having your gift certificate sent by
mail, fax or email to your recipient.
Redeeming a Gift
Certificate - You may redeem your gift certificate by web, email, mail or
fax. By web, simply enter the gift certificate registration code
into the coupon blank at checkout through our shopping cart.
The amount will automatically be subtracted from your total. By mail, include the gift certificate (keep a copy for your
records) along with our completed
Mailorder/Fax form. My Fax or Email. Fax or Email a
copy of your gift certificate. Include the Mailrorder/Fax by Fax
or email us the products or services you wish. That's it.
Sorry - No partial refunds on Gift Certificates.
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You can also contact us at
thecountrygoddess@yahoo.com
for the status of your
order. If you don't have email or have lost your confirmation number
just call us at 618-457-4042 or email us and we will email you back
within one business day. Please note: small items are
shipped USPS and do not always have a tracking number such as UPS.
However, we can confirm when it was shipped so that you know when to
expect it. Do not send order status request to
sales@thecountrygoddess.com as that is for sales only not
tracking. You may also call us during our shippment department
business hours at 618-457-4042 between 1-7 p.m. Monday-Friday and
Sat and Sun 1-5 central time. Please have your invoice number.
:
Standard delivery time is 6-15 business days plus processing time
of 2-5 days with an average delivery time from the time of order
placement 14 business days excluding Sat and Sundays,
oversized statuary, oversized items such as room dividers, custom
wands and custom jewelry, allow 12-28 business days. For rush
delivery please call us!
Please
note: that from time to time, some people do not read the delivery
time schedule and every order is NOT going to be shipped within 3
days. We are quicker than most websites that carry similar
content, our delivery time usually within 14 business days, for most
other websites the average is 3-4 weeks and some even 8 weeks.
If you need rush delivery, call us and we will make every effort to
make it happen, but for the most part allow 10-15 business days on
average for delivery, some custom ring sizes, custom jewelry and
some robes may require a little longer. This is due to the
fact that we do represent a number of dedicated artist and
seamstresses, and in this way you are not only supporting a small
business by buying from us you are supporting the artist community.
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First we ask that print out the
Family Tree Order form off our page. Fill out the Family Tree Info
Sheet (page two of the order form) and either mail it to us, scan it
and email it to us, or email the information through a regular email.
If you are going to submit pictures to be placed on your family tree
or you are doing want a collage of family photos, we ask that you
either mail them to us on a floppy disk, zip disk or flash media (at
least 800 dpi) or that you send us copies of your photos on photo
quality paper (copies as you would get from a photo processing center
like Walgreen'sİ-not paper copies) and mail them to us. We will
return the photo's with your Family Tree order. If you want to submit
your images for you Family Tree portrait via email, send it to
digitalservices@thecountrygoddess.com
The format must be Photoshop, jpg, tif, gif. If for a movie project,
mpg or avi files only.
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You can email us at
thecountrygoddess@yahoo.com
or call us at 618-457-4042 and we will email you back within one
business day.
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We have a graphic artist on staff
with over 10 years in the print media business. We are happy to
retouch your photos, resize them add special effects and more.
Services for the first two hours are free with purchase, after that
the rate is negotiable depending on the size of your project. For
more info on photo retouching, family tree designs or custom decor
pieces such as tiles, canvas, poster board, or other, email us at
thecountrygoddess@yahoo.com
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For web site purchasing, shipping
cost is calculated automatically at checkout. For mail order, see order
form. Orders are shipped UPS Ground or U.S. Postage Service. Most items ship within
2-4
days and are received 7-14 business days thereafter.
*Some restrictions may
apply to above. For shipping charges to Alaska, Hawaii, Puerto Rico, Guam, US
Virgin Islands and all International orders, email us with the ship
to address and the items and we can then calculate the shipping, we
can not estimate based on country, we must have the complete address.
We ship to all Military bases, within the borders of all countries
where there is a U.S. Military base or US embassy.
Some large items and special handled items such as the Egyptian lamps,
drums, teak room dividers or custom
orders such as wands and certain jewelry pieces, please allow
at least 15-28 business days for delivery-this keeps your cost down on
large, specially packed items and allows the artist time to complete
your custom art order with greater attention to detail. In addition,
special handled items due to bulk size, weight (such as oversize) or fragility do not
qualify our regular shipping (wands and jewelry do qualify).
We will contact you if their is an issue or special delivery must by
arranged, such as bulk items like room dividers or musical
instruments such as drums, harps, etc. Custom jewelry orders please allow
1-4 weeks depending on your order. If you have any questions about
custom orders, please contact us at
thecountrygoddess@yahoo.com. If you need rush
delivery, please contact us at
thecountrygoddess@yahoo.com.
or call us at 877-457-4042 (orders only, please call during customer
service business hours 12-7 M-F, Sat & Sun 1-5). Other
inquires, call 618-457-4042.
Note: We offer low
shipping charges combined with comparative rates on our items. Remember
many sites that offer free shipping on all items usually have higher
item costs. We do however offer free gifts to off-set shipping
cost (some restrictions may apply, only one free gift per customer).
We do ship
internationally. All orders for and including Alaska, Hawaii, Puerto
Rico, Guam or the US Virgin Islands and International orders must be
ordered via phone, fax or mail. You will
need to email us the items you are interested in and you address so
that we may compute shipping cost. This is necessary for us so we
can calculate your charges based on your country's currency and
postage. For orders totaling less than $60.00, there is a $7.00
surcharge for handling on international orders. For further information, please contact us
thecountrygoddess@yahoo.com.
Shipping internationally may have customs tax, the purchaser is
responsible for tax. No custom tax is added when shipped to a U.S.
base or Embassy.
New lower
shipping and handling prices! Current cost of
shipping and handling for domestic U.S. orders placed on the web, phone and fax
are as follows: Your address if different than above:
Up to
$25.00............................$7.99
$25.01 to $44.99 .................... $9.99
$45.00 to $79.99 .................. $14.99
$80.00 to $149.99................. $19.99
Over $150.00 ........................ $25.00
For your protection,
we insure all items above $50.00 and price is included in with your
shipping cost.
Shipping charges may change without notice
due to higher postage rates or fuel costs.
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We use a 256 our shopping cart site by Go-Daddy.
Our credit card clearing house also uses 512 encryption, the highest available.
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Do you share my private
information or email with anyone?
Absolutely Not. We do not share any
of your information with anyone. We do not sell email addresses or
contact information. We protect your right to privacy.
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How
Can I Contact You?
To place an order, please complete the order on
our website or you may phone an order in to 877-457-4042.
International orders and orders outside the continental United
States including Alaska, Hawaii, Puerto Rico, Guam or the US Virgin
Islands and International orders must be ordered first via
email. Email should include items and complete delivery address so
that we can compute delivery cost accurately, we will then give you
instructions how to complete order. If you have any questions
you may email us.
FOR ORDERS ONLY, call toll free 1-877-457-4042, for other inquires
such as status on a delivery, email us or call 1-618-457-4042;
We are
here to assist you.
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